Thank you for shopping with Melzya. We aim to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are processed after they have been successfully placed and confirmed.

We aim to process orders as quickly as possible. Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

Orders may require additional time to process during sales, promotions, public holidays, or periods of unusually high demand.

2. Delivery Within Pakistan

Melzya currently offers delivery within Pakistan, subject to courier availability and service coverage.

Delivery availability may vary depending on the customer's location. Some remote or restricted areas may have limited courier coverage or require additional delivery time.

If we are unable to deliver to your provided address, we may contact you using the contact information provided with your order.

3. Estimated Delivery Time

Estimated delivery times may vary depending on your location, the courier service used, product availability, and other circumstances.

Any delivery timeframe displayed on our website or communicated to you should be considered an estimated timeframe rather than a guaranteed delivery date, unless expressly stated otherwise.

Delivery may take longer during public holidays, promotional periods, adverse weather, transportation disruptions, courier delays, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before your order is confirmed.

Melzya may offer free shipping, promotional shipping rates, or other delivery offers from time to time. Any such offer may be subject to specific terms and conditions.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may be required to pay the full order amount to the courier at the time of delivery.

COD availability may depend on the customer's location, order value, products ordered, or other applicable conditions.

Melzya reserves the right to restrict or refuse COD orders where necessary.

6. Accurate Shipping Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Complete delivery address

• City

• Contact number

• Any relevant landmark or additional delivery instructions

Melzya is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at thefindfolder@gmail.com or 0333 2335649.

We will make reasonable efforts to update the information before the order is dispatched, but changes cannot be guaranteed once an order has been processed or handed to the courier.

7. Tracking Information

Where tracking is available, tracking information may be provided after your order has been dispatched.

Customers can use the provided tracking information to monitor the progress of their shipment.

Please allow some time for tracking information to become active after the parcel has been handed over to the courier.

8. Delivery Attempts

Our courier partners may make one or more delivery attempts depending on their delivery procedures.

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the customer refuses the parcel, or the courier cannot reach the customer, additional delivery attempts or charges may apply depending on the circumstances.

Repeated failed delivery attempts may result in the order being returned to Melzya.

9. Refused or Undeliverable Orders

If an order is refused by the customer or cannot be delivered because of incorrect or incomplete information, the parcel may be returned to us.

For prepaid orders, any applicable refund will be handled according to our Refund and Return Policy, subject to any applicable deductions or restrictions permitted by law.

For COD orders, repeated refusal of orders may result in restrictions on future COD purchases.

10. Delays

While we work to ensure timely delivery, Melzya cannot guarantee delivery within a specific timeframe unless expressly stated otherwise.

Delays may occur because of:

• Courier or logistics issues

• Incorrect or incomplete delivery information

• Weather conditions

• Public holidays

• Road closures or transportation disruptions

• High order volumes

• Security or operational issues

• Events beyond our reasonable control

If your order appears to be significantly delayed, please contact us at thefindfolder@gmail.com or 0333 2335649 and we will make reasonable efforts to assist you.

11. Damaged or Tampered Packages

Customers should inspect their package when it is delivered.

If your package appears significantly damaged, opened, or tampered with, please contact us as soon as possible at thefindfolder@gmail.com and provide photographs or other relevant information where possible.

Any claims relating to damaged, missing, or incorrect items may be subject to our Return and Refund Policy.

12. Missing or Lost Orders

If you believe your order has been lost or has not arrived within the expected delivery timeframe, please contact us at thefindfolder@gmail.com or 0333 2335649.

We may contact the relevant courier service to investigate the shipment and determine its status.

13. Address Changes

If you need to change your delivery address after placing an order, contact us as soon as possible.

We will try to accommodate address changes before dispatch, but we cannot guarantee that changes can be made once the order has been shipped.

Additional shipping charges may apply if an address change results in additional delivery costs.

14. Third-Party Courier Services

Melzya may use independent third-party courier and delivery providers to deliver orders.

Once an order has been handed over to the courier, delivery is subject to the courier's operational procedures and service conditions.

We will make reasonable efforts to assist customers with delivery issues, but certain delays or disruptions may be outside our direct control.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Melzya
Email: thefindfolder@gmail.com
Phone: 0333 2335649

We are happy to assist you with questions regarding your order, delivery status, or shipping concerns.

16. Changes to This Shipping Policy

Melzya reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective when the updated policy is posted on our website.

We recommend reviewing this page periodically for the latest information regarding our shipping practices.